Shipping policy

US shipping

OmniVibe currently ships to the United States. Standard shipping is free on all US orders. We do not currently offer express shipping.

Processing and delivery

Please allow up to 5 business days for order processing, followed by an estimated 7–15 business days in transit. Allow approximately 12–20 business days from placing your order to delivery. Business days are Monday–Friday, excluding holidays.

These are estimates, not guaranteed arrival dates. Weather, customs, holidays and carrier delays can affect delivery. If we cannot ship within the stated processing window, we will contact you with a revised estimate and the choice to accept the delay or cancel for a full refund of the unshipped items.

Supplier fulfillment and tracking

Products are shipped directly by our fulfillment partners and may ship from overseas. Items in the same order may arrive in separate packages. Tracking information will be emailed when it becomes available; tracking updates may take several days to appear.

Address changes and delivery issues

Please check your shipping address before checkout. Contact us promptly if it needs correcting; changes may not be possible once an order is dispatched. If an order is late, missing, damaged or marked delivered but not received, email us so we can investigate with the supplier and carrier.